Dog Boarding & Daycare FAQs

Boarding FAQ's & Policies

Drop off/pick up times:

By Appointment Only:
Monday – Thursday: 8-11 AM. 4-6 PM
Friday: 8-11 AM. 4-5 PM
Saturday: 8-11 AM
Sunday: Closed

Pickup: If someone other than the owner will be picking up ALL arrangements need to be discussed PRIOR to drop off. This includes name, phone number, and confirming pick up time of person coming to pick up clients dog. Remaining balance of boarding reservation needs to be paid in full at check in.

HOLIDAYS: Although although we are not available for drop off or pick up services we are still providing custom care for all clients 7 days a week 365 days a year.  We are closed for drop off/ pick ups on the following holidays: Christmas, Easter, Memorial Day, June 19th, 4th of July, Labor Day, and Thanksgiving. 

Please note: Calls/messages after 5 pm will be returned the next business day. If there is an emergency please call and leave a message at 518-441-6499.

Yes! All new clients are required to complete an evaluation prior to booking a reservation. Evaluations can be scheduled Monday-Thursday. Non refundable evaluation fee of $40 plus tax (full day). No reservations will be held until evaluations are done. We do not allow any walk in visitors for safety reasons. 

All reservations need to be scheduled via phone 518-441-6499 or email [email protected]. NO Facebook messages to book boarding reservations please.

Non-Refundable Evaluation Fee: $40 plus tax (full day).

Deposit are required on ALL boarding reservations and are determined by the length of the stay. Deposits will be returned if cancellation is 3 weeks prior to check in date. Deposits will be non-refundable if cancellation is less than 3 weeks prior. We do not allow shortening your reservation within 3 weeks prior.

Please note: We will no longer make modifications to our cancellation policy due to COVID.

Reservation will be confirmed upon receipt of the deposit.

REQUEST A RESERVATION

All reservations need to be scheduled via phone 518-441-6499 or email [email protected]. NO Facebook messages to book boarding reservations please.

Waggs-And-Woofs always charges for the day that your pet arrives regardless of the time you bring your pet in. Your reservation date is day # 1. If your pet is picked up by 11 am, you are not charged for the departure morning. If your pet stays later than our morning checkout time, you are charged for the remainder of that day. We base our charging on a Hotel System.

All reservations need to be scheduled via phone 518-441-6499 or email [email protected]. NO Facebook messages to book boarding reservations please.

ALL refunds will be mailed back 7-10 business days. 

Yes! Oral medications that can be given with your pets meal are given at no extra charge. However, if your pet needs to be “pilled”, needs ear medication, eye medication, or topical medication, there will be a nominal fee of $2.00 per administration.

All medication/dosing and medical conditions MUST be discussed on the phone interview or during the evaluation day. Failure to do so can result in not being allowed to board at check in. The owner would be responsible for the entire boarding balance that was reserved.

Dogs showing signs of illness/potentially contagious disease will not be admitted. Example: diarrhea, coughing, nasal discharge, and eye inflammation/ discharge.

Absolutely! Waggs-And-Woofs is protected by a state of the art security system & Generac Generator.

  • Please bring an ample supply of your dog’s food (and treats). Please include scoopers ex: 1 cup, 1/2 cup if you would like us to be measuring each meal. Dogs are very sensitive to changes in their diets and we don’t want their tummies getting upset.  All food must be in Ziploc or airtight containers, labeled with any feeding instructions and your dog’s name.  
  • We will ONLY accept stainless steel bowls for your dog’s food and water.
  • We encourage you to bring personal belongings and toys that will help your doggy adapt to their new surroundings.  A blanket or favorite toy will likely put them at ease and make their stay much more enjoyable. Waggs-And-Woofs does not accept any Rawhide products or rope toys. All personal items will be kept in their suite.  
  • Any medication must be in a safe container with your dog’s name and administration instructions included.
  • Waggs-And-Woofs does not launder soiled bedding and blankets. They will be placed in appropriate bags to transport home.

We reserve the right to deny admittance to dogs lacking proof of vaccinations, and/or dogs displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior.  Minimum age for all services is 4 months of age and vaccinations current.

All pets arriving must be in good health with vaccination records current. Any pet requiring medical attention will be taken to the veterinarian. Charges will be at the owners expense. Every effort will be taken to contact the owner prior to treatment.

In the event your pup becomes ill and needs to be seen by a veterinarian he/she will be taken to Upstate Veterinary Specialties (24 hr. emergency care).

Upstate Veterinary Specialties
152 Sparrowbush Rd Latham, NY
www.uvsonline.com

The essential vaccinations for your dog are as follows: Rabies, 1 or 3 year (puppies six months of age) DHLPPBordetella (administered within the previous 12 months, and more than 14 days prior to a boarding reservation). Negative Fecal Exam within the last 1 year. All vaccination records must be from a licensed veterinarian. Additionally we require that you maintain a year-round treatment for ticks and fleas in order to protect our facility from any contamination and thus protect all of our guests. We recommend topical solutions such as Frontline and Advantage. These products are available over the counter or from your veterinarian. Please talk to your veterinarian about your options and frequency of treatment. All dogs over the age of 7 months must be Spayed/Neutered to participate in daycare.

* Bordetella is a vaccination to help prevent a condition known as “canine cough”. It has shown that this vaccination has little protection after twelve months, thus we require that it be administered within the 12 months prior to a boarding, daycare,or spa visit. It has also been a known fact that the vaccination can cause a break through and actually cause a mild form of canine cough so it is advisable that all Bordetella vaccinations be given a minimum of two weeks (14 days) prior to any visit or stay. Please note that Bordetella is a virus family of over 200 strains and that all vaccinations on the market today only cover about 30 of the most common strains. Bordetella vaccinations do not guarantee any protection from this virus, but it does help if the strains encountered are of the most common variety. Waggs-And-Woofs takes care to make sure that all dogs are vaccinated against canine cough, but we DO NOT take responsibility for any break through, or outbreaks in this large family of virus.

All current daycare members will be offered daycare while boarding at a discounted rate of $20 per day. (NO switching of days during a boarding reservation). Daycare members must have a monthly commitment of 1 day per week and a 3 month membership minimum is required.

For pups that aren’t members of our daycare program but enjoy dog parks/pack play/well socialized can join our daycare for $30 per day while boarding. 

We often take photos of our boarding and daycare clients and upload to our Facebook page. If you would like to receive individual photos of your dog via email you can add this onto your boarding reservation for $8 per picture. 

Payments are accepted in the form of check or cash only.

Sorry, we DO NOT allow drop ins or visitors.

Daycare FAQ's & Policies

  • Drop offs are between 7-9 AM
  • Pick ups are between 4-6 PM
  • We are closed between 11:30 AM – 1:30 PM. There is a 2 hour nap/lunch and pups are crated during this time.
  • Daycare services are week days only.
  • The following holidays/days there will be NO daycare/enrichment: Labor Day, Thanksgiving, Christmas Eve, Christmas, New Year’s Eve , New Year’s day, Easter, Memorial Day, June 19th and Fourth of July.
  • Waggs-And-Woofs will have (2-3 weeks) designated vacation time throughout the year. Within those dates there will be NO daycare/enrichment program.
  • Yes! We are closed between 11:30 AM – 1:30 PM. There is a 2 hour nap/lunch and pups are crated during this time.

24 hour notice will be needed when not attending your designated day in order to “swap days”. If notice is not given that day will be non-refundable. Space is very limited in our small play groups and everyone has a reservation. Please contact us either via phone 518-441-6499 (leave a voicemail) or email [email protected] for ALL scheduling. Facebook messages are not always seen promptly.

Paid Daycare missed due to illness can only be used as a “credit” towards future daycare (not applied to boarding or other services) and expires after 6 months. 

ALL refunds will be mailed back 7-10 business days. 

A 2 day per week minimum per week might be required due to pups age, energy, play style. This is at the discretion of Waggs-And-Woofs and is subject to change.

A 2 day per week minimum per week might be required due to pups age, energy, play style. This is at the discretion of Waggs-And-Woofs and is subject to change.

Waggs-And-Woofs will hold your pups spot in our program  for “vacation/personal” at no charge for 1 week per year. After 1 week you will be responsible for 1/2 your weekly rate (max 1 week). Past two weeks (missed daycare) your full daycare rate will need to be paid to hold your pups spot. 

If you will be late for pick up you MUST CALL to notify us prior to 6PM.  Anyone who fails to do so or is past 15 min will be charged a $25 late fee.

Dogs showing signs of illness/potentially contagious disease will not be admitted. Example: diarrhea, coughing, nasal discharge, and eye inflammation/ discharge.

If you drop your pup off for daycare and we notice your pup is ill a credit for the day will NOT be issued.

Paid Daycare missed due to illness can only be used as a “credit” towards future daycare (not applied to boarding or other services) and expires after 6 months.

For everyone’s SAFTEY we will follow a “school closing” policy during WINTER STORMS. When Stillwater school district is closed Waggs-And-Woofs daycare/enrichment program will be closed. If there is a “delay” our program will run uninterrupted. All canceled snow days will be REFUNDED to clients. In the event schools are not in session the decision to close will be at our discretion. Our main concern is everyone’s safety.

Sorry, we DO NOT allow drop ins or visitors.

Yes, all dogs must pass a temperament evaluation. For legal and safety reasons we do not accept dogs with aggressive behavior or showing signs of illness.

Rabies, DHLPP, Bordetella, and a negative fecal exam (within the last year).

We recommend fecal testing every 6 months.

Waggs-And-Woofs provides fresh water for all dogs throughout the day, but if you have a dog who enjoys eating poop, it is possible for them to transmit or contract Giardia at daycare if an infected dog is unknowingly present. Whether or not your dog is a known poop-eater, it is more common for dogs to contract Giardia by drinking contaminated water somewhere other than Waggs-And-Woofs. Giardia outbreaks are not something our facility has encountered, but we have had reported cases on occasion. Dogs with Giardia must steer clear of Waggs-And-Woofs and any communal dog spaces until they’ve had a negative fecal test. 

We focus on small group play and enrichment services. Space is limited and require reservations.

  • Dogs must be 4 months of age and current on all vaccinations to participate.
  • After 7 months of age ALL dogs must be spayed/ neutered.

 Yes for safety reasons dogs will be evaluated and properly grouped.

We offer two indoor climate controlled play areas with special rubberized flooring (Tender Foot) specifically designed for canine use. *Dogs should never play on concrete floors to help protect their joints.

All current daycare members will be offered daycare while boarding at a discounted rate of $20 per day. (NO switching of days during a boarding reservation). Daycare members must have a monthly commitment of 1 day per week and a 3 month membership minimum is required.

For pups that aren’t members of our daycare program but enjoy dog parks/pack play/well socialized can join our daycare for $30 per day while boarding. 

No our daycare combines group play, focused customized enrichment, and nap time.

Payments are accepted in the form of check or cash only.